How to access troubleshooting in the Oticon Companion

The in-app troubleshooting section can help you solve most queries.

1

Compatibility guide

See which phones will work with your hearing aids.

See the guide
2

Get the Oticon Companion

Ensure you have the latest version of the Oticon Companion.

Download the Oticon Companion for iOSDownload the Oticon Companion for Android
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3

Pair your hearing aids with your phone or device

Once you've downloaded the Oticon Companion, you need to pair your hearing aids with your device.

How to pair your hearing aids with other devices
1

To access troubleshooting, tap More on the tab bar at the bottom of the app screen.

2

Tap Help & Support.

3

Tap Troubleshooting.

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